Responsible Gaming
at pg789
At pg789, we believe gaming should always be fun, fair, and within your means. Our responsible gaming program is built to give every Filipino player the tools, knowledge, and support they need to stay in control — because your wellbeing always comes first.
Six Pillars of Player Protection
pg789's responsible gaming framework is built on six core commitments that put Filipino players' safety and wellbeing at the center of everything we do.
Strict Age Verification
All pg789 accounts require proof that the player is at least 21 years old before any deposits or gameplay are permitted. This is a non-negotiable PAGCOR requirement and one we enforce without exception. Identity documents are reviewed by our KYC team on every new account.
Flexible Deposit Limits
Every pg789 player can set daily, weekly, or monthly deposit limits directly from their account dashboard. Once a limit is set, it takes effect immediately. Any request to increase a limit is subject to a mandatory 7-day cooling-off period to ensure the decision is considered.
Session Time Controls
Use pg789's session time reminders to stay aware of how long you've been playing. Set alerts for 30, 60, or 120-minute intervals and receive an on-screen notification when your chosen time is up. Taking regular breaks is one of the simplest ways to keep gaming enjoyable.
Self-Exclusion Tools
If you feel you need a break, pg789 offers self-exclusion periods from 24 hours up to a permanent lifetime ban. During an exclusion period, your account is locked and all marketing communications are stopped. You can initiate self-exclusion at any time through the account settings or by contacting our support team via live chat.
Reality Checks
pg789 displays your net win/loss figures prominently within your account so you always have a clear, honest picture of your gambling activity. We do not hide losses or inflate wins — transparency is key to helping our players make informed decisions about their gaming budget.
Trained Support Staff
Our 24/7 live chat support team includes staff trained specifically in responsible gaming. If you reach out with concerns about your gambling behaviour, you will be connected with a support agent who can walk you through pg789's available tools and, where appropriate, provide referrals to professional counselling resources.
When Gaming Becomes a Problem
Problem gambling can affect anyone, regardless of age, income, or how long they've been playing. The earlier you recognize the warning signs, the easier it is to get back on track. If you — or someone you know — is experiencing any of the following, it may be time to reach out for help.
PAGCOR Helpline: The Philippine Amusement and Gaming Corporation operates a responsible gaming desk for Filipino players. pg789 cooperates fully with PAGCOR's player protection initiatives and supports the national responsible gaming agenda.
How Self-Exclusion Works at pg789
Self-exclusion is one of the most powerful tools available to players who need a break. At pg789, we've made the process straightforward so that help is never more than a few clicks away.
Self-Exclusion Step by Step
You can initiate self-exclusion at any time without needing to speak to anyone first. Here's how it works:
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Log in to Your pg789 Account
Access your account at pg789.lat and navigate to the Account Settings section in the top menu of your dashboard.
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Open Responsible Gaming Settings
Select "Responsible Gaming" from the settings menu. This section contains all available player protection tools including deposit limits, session timers, and self-exclusion.
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Choose Your Exclusion Period
Select the duration that feels right for you: 24 hours, 7 days, 30 days, 6 months, 1 year, or a permanent lifetime exclusion. All options are available at no cost.
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Confirm Your Decision
Review and confirm your selection. For exclusions of 30 days or longer, a brief identity confirmation step is required to ensure the request is coming from you.
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Exclusion Takes Effect Immediately
Your account is locked instantly. All promotional emails and SMS messages are stopped. Any pending withdrawals will be processed normally to your registered GCash or bank account.
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Need Help? Contact Support
If you'd prefer to initiate self-exclusion by speaking with someone directly, our 24/7 live chat support team can process the request on your behalf immediately — no questions asked, no judgment.
Exclusion Periods Available
24 hours • 7 days • 30 days • 6 months • 1 year • Permanent lifetime exclusion. You choose what works for your situation.
What Gets Locked
Login access, deposits, betting activity, and all promotional communications are suspended for the full duration of your exclusion period.
Returning After Exclusion
Short-term exclusions (under 30 days) expire automatically. For exclusions of 30 days or longer, you must contact support and complete a re-activation review before your account is reopened.
Your Funds Are Safe
Self-exclusion does not affect your account balance. Pending and future withdrawals are processed as normal to your registered GCash, PayMaya, or bank account.
Deposit & Session Limit Tools
Setting limits before you play is the most effective way to ensure your gaming stays enjoyable. These tools are available to every pg789 player at no cost, with no waiting period to put them in place.
Daily Limit
Cap the total amount you can deposit within any 24-hour period. Once reached, deposits are blocked until the next day resets your allowance.
Weekly Limit
Set a maximum deposit amount for the rolling 7-day period. A popular choice for players who prefer to budget on a weekly basis rather than day-by-day.
Monthly Limit
Control your total deposits over a 30-day rolling period. Ideal for players who want to align their gaming budget with their monthly income or allowance.
Session Timer
Receive on-screen reminders at regular intervals during your gaming session. A simple nudge to take a break, check the time, or step away when needed.
Cooling-Off Rule: pg789 applies a mandatory 7-day cooling-off period for any request to increase an existing deposit limit. A request to decrease a limit, however, takes effect immediately. This asymmetry is intentional — it is designed to protect players from impulsive decisions made during or immediately after a gaming session.
Check Your Gaming Habits
Take a moment to honestly reflect on these questions. If you answer "yes" to two or more, we strongly encourage you to use one of pg789's responsible gaming tools or speak to a support specialist.
Remember: Answering "yes" to any of these questions does not mean you have a problem — it means you are being honest with yourself, which is the first and most important step. pg789's responsible gaming tools are here for you whenever you need them. You can also reach our support team via live chat at any time, completely free of charge.
Gaming is More Fun When You Play Smart
pg789 is committed to giving every Filipino player the safest, most enjoyable gaming experience possible. Set your limits, know your boundaries, and explore our full range of games with confidence.
21+ For Filipino players 21 and above only. Play responsibly. PAGCOR regulated.